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Philip Crosby Quotes
«If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.»
«Quality has to be caused, not controlled.»
«Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.»
«Just being honest is not enough. The essential ingredient is executive integrity.»
«Being convinced one knows the whole story is the surest way to fail.»
«Very few of the great leaders ever get through their careers without failing, sometimes dramatically.»
«You have to lead people gently toward what they already know is right.»
«The great discoveries are usually obvious.»
«Making a wrong decision is understandable. Refusing to search continually for learning is not.»
«Change should be a friend. It should happen by plan, not by accident.»