Quotations
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Peter Miller Quotes
«Cathay Pacific was repeatedly singled out for the high quality and consistency of its front-line staff, in both the airport environment and onboard flights, ... Cathay certainly seems to have achieved its motto of 'service straight from the heart' and wowed passengers accordingly.»
Author: Peter Miller
«This calls into question the massive levels of investment some companies have directed into this aspect of onboard connectivity. There is no doubt that airline passengers want access to the Internet and messaging, especially on longer flights, but the use of phones is in direct conflict with the majority of customers' enjoyment and comfort.»
Author: Peter Miller
«Our Business Research Group survey of 55,000 corporate travelers around the world addressed many more issues, such as call-barring, data services and silent periods, and the interesting question for long-haul flights as to what determines a 'night' period, ... It might be easy on north-south routes, such as Europe to South Africa, but much more difficult on Asia-Europe flights. It may be an 1100 departure from Tokyo to Frankfurt, but we all know the cabin blinds are down and lights out within two to three hours of departure, thereby constituting an artificial 'night' period.»
Author: Peter Miller
«This is the most representative survey of airline passengers across the globe. It encompasses all passenger types, be they business travelers, vacationers or backpackers.»
Author: Peter Miller
«I think he's absolutely right. I would say the threat is greater today than it was following 9/11. Terrorists are much more sophisticated. I hate to say it, but they are planning something.»
Author: Peter Miller
«They know we have a lot of oils, fuels, and there's a genuine expectation on their part that we're doing everything possible.»
Author: Peter Miller
«We use a business talk. (We) huddled up (the) employees and shared (the) information (and the) facts of what happened today.»
Author: Peter Miller
«There's a camera on them. (The) command center (is) watching as they enter (the) premises.»
Author: Peter Miller
«Each badge is coded with (a) security pass -- Level 5 takes you anywhere in (the) building you want to go.»
Author: Peter Miller
«First and foremost, (there's a) selection process. (We) do background checks, drug testing (and) look at probation reports. (There's) zero tolerance for threats of workplace violence. (We) have employee support (and a) counseling program.»
Author: Peter Miller