Quotations
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Jan Carlzon Quotes
«An individual without information can't take responsibility. An individual with information can't help but take responsibility.»
Author: Jan Carlzon
| Keywords:
information
«Problems are solved on the spot, as soon as they arise. No front-line employee has to wait for a supervisor's permission.»
Author: Jan Carlzon
| Keywords:
arise, employee, front line, on the spot, permission, solved, spot, supervisor, The Spot
«I learned that, before you reach an objective, you must be ready with a new one, and you must start to communicate it to the organization. But it is not the goal itself that is important.»
Author: Jan Carlzon
| Keywords:
communicate, new one, objective, organization, The Goal, The Organization