Quotations
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Dean Headley Quotes
«We would not have a low-fare carrier of any significance without that subsidy.»
Author: Dean Headley
«We are half way to anywhere. It's just unfortunate that the airports around us developed before we did.»
Author: Dean Headley
«People have already demonstrated that they don't mind driving that three hours and Southwest doesn't need to make this market any more convenient than it already is.»
Author: Dean Headley
«It's likely that the America West management has gotten a better feel for the holes in the merged company, and one of them is how it handles domestic reservations. They might have determined that whatever cost savings they're getting are being lost in customer dissatisfaction.»
Author: Dean Headley
«The large hub cities take a lot for granted. Wichita does not.»
Author: Dean Headley
«We've got the same problems we had five years ago.»
Author: Dean Headley
«Airlines know their consumers. I'm not sure they know how far they can push them.»
Author: Dean Headley
«They're less on time, they're losing bags at a rate they've never done before, and people are complaining again.»
Author: Dean Headley
«Our performance is about as bad as it was then. Unless we fix a few things, we're probably going to continue to have poorer and poorer performance.»
Author: Dean Headley
«We found that this year, for the second year in a row, airline quality as a whole has gone down across the industry.»
Author: Dean Headley