What can be done to stop Marks and Spencers profits falling?

Marks and Spencers has had a consistent record of success and profitability until recently when they were suddenly hit by falling sales. Marks and Spencers were totally unprepared for this and while they were developing new stores and expanding the business their competitors were strengthening. Because Marks and Spencers have been highly successful and competitive for so long their was no pressure to improve the business and now its competitors have overtaken and underlying problems …

…feel to the stores. Efficiency could improve if motivation amongst employees was better. At the moment employees dont feel secure in their jobs as there has been a lot of job losses at M&S recently. Employees need to be told that their jobs are safe a small pay rise could be given. Once Marks and Spencers starts implementing well researched recovery programmes the business will once again have its past success and profitability.