Speech: Continuous quality improvement programs versus process reengineering.

In today's fiercely competitive environment quality must be emphasised through all aspects of the business, but this is more difficult than it sounds. Quality is not something that can simply be applied to a product, as there are various factors that contribute to achieving quality. So what is the best way for businesses to achieve high levels of quality? In the past three decades Total Quality Management and Process Reengineering have emerged as popular quality …

…change can lead to resistance from employees, managers and other stakeholders. Which can result in various employment relations problems including covert and overt industrial action. TQM is therefore not redundant within today's white water rapids environment, despite it's slow and incremental change, as its stability reduces the risks involved with the change. Conversely Process Reengineering is still used, despite its risks, but on a narrower scale, as it still possesses many good qualities. Thank you.