A Look at Communication at Hitachi Automotive Products - MGT 331: Organizational Behavior (provide example of successsful and unsuccessful communication using process model.)

A Look at Communication at Hitachi Automotive Products In a successful business organization, one that conducts operations on a global basis, communications is vital to continued viability and strength in a competitive market. This holds especially true at Hitachi Automotive Products, Los Angeles (HAP-LA), with customers, suppliers and contacts that are located in eight countries on four different continents. Most of the time, the communication efforts, between HAP-LA and the customers, or even within the …

…e taken. Discussions with HAP-Japan regarding translation software, telephone follow-ups and access to senior executives has led to a decrease in disastrous conflicts at HAP-LA. Occasionally, problems still arise when noise interferes with effective communication, but steps are immediately taken to determine the cause of communication breakdown and implement corrective actions to ensure that the failure is not repeated. References University of Phoenix (Ed). (2002). Organizational behavior [University of Phoenix Custom Edition e-text]. New York: Wiley.